Everything you need to know before your visit lives here.
Please take a moment to review our FAQs and policies.
If you still have questions, we’re happy to connect.
Everything you need to know before your visit lives here.
Please take a moment to review our FAQs and policies.
If you still have questions, we’re happy to connect.
Frequently Asked Questions
FAQ
We are so excited to welcome you to Haven Wellness Spa. To help you receive the most from your session, please note the following:
General
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Haven Wellness Spa offers holistic wellness experiences designed to support your body, skin, mind, and energy. Our offerings include personalized wellness blueprints, custom holistic facials, body work (including manual lymphatic drainage and wood therapy), body sculpting support, Reiki energy healing, wellness education (Reiki certification and esthetics classes coming soon), and curated community and corporate wellness events, pop-ups, and workshops.
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Haven Wellness Spa is located inside Sola Salon Studios, Studio 5, in Japantown San Jose.
(415 E Taylor St STE 10, San Jose, CA 95112) -
Not always. Many clients book directly, but we’re happy to offer guidance if you're unsure which service best matches your needs and goals.
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Appointments can be booked online or by reaching out directly via:
Text: (408) 676-9724
Instagram DM: @haven.wellnessspa
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Wear something comfortable. For body services, clients undress to their comfort level, and we provide professional draping, privacy, and care throughout your session.
Body Work, Sculpting & Lymphatic Drainage
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Manual lymphatic drainage is a gentle massage technique that stimulates the lymphatic system to help reduce fluid retention, support detoxification, improve circulation, and promote overall wellness.
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Wood therapy uses specialized wooden tools to support body contouring, stimulate lymphatic flow, release fascia, and smooth the appearance of cellulite.
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Body sculpting is not a weight-loss treatment on its own, but it can be a powerful complementary therapy alongside weight loss and healthy lifestyle changes. It supports contouring, circulation, and body confidence throughout your wellness journey.
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Many clients notice changes after 1–3 sessions, with optimal results typically achieved through a customized series based on your goals.
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Yes. Depending on your personalized plan, we may incorporate advanced body sculpting technology such as radiofrequency and ultrasonic cavitation.
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We recommend staying well hydrated, engaging in light movement, and following your personalized aftercare guidance to support lymphatic flow and results.
Facials & Skincare
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Yes. Every facial at Haven is fully customized based on your skin type, current condition, and skincare goals.
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We use a mindful blend of plant-based holistic skincare and science-backed professional formulas. Our facial backbar includes brands such as Circadia, ReNu Naturals, Epicutis, Onyx + Petal, and Earth Harbor.
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Haven facials are deeply relaxing, massage-focused treatments designed to nourish both skin and nervous system. Most facials include facial massage and sculpting techniques, steam therapy, red light therapy, and holistic elements such as aromatherapy, sound healing, or guided meditation.
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Yes. Because our facials are fully customized, we can support a wide range of concerns including acne, hyperpigmentation, fine lines, dryness, barrier repair, and sensitive or inflamed skin.
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Most clients benefit from a facial every 4–6 weeks, though we’ll recommend a schedule tailored to your goals and lifestyle.
Reiki & Energy Healing
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Reiki is a gentle energy healing practice that supports balance, emotional release, stress reduction, and overall energetic alignment.
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Not at all. Reiki is supportive for everyone, regardless of background or belief system.
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Sessions may incorporate Reiki energy healing, aromatherapy, sound healing, guided meditation, and intuitive tools. Each session is personalized and intention-led.
Events, Education & Community
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Yes. Haven offers personalized wellness experiences for community gatherings, private events, and corporate wellness. These may include mini treatments, Reiki, skincare education, and holistic healing experiences.
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Not at all. Reiki is supportive for everyone, regardless of background or belief system.
Policies & Client Care
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Please refer to our Cancellation and Reschedule Policies for full details.
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Your safety is our priority. We require a thorough intake form and carefully review all contraindications before your session to ensure each service is appropriate and supportive.
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Absolutely. Many clients choose to combine physical and energetic services for a complete mind-body-spirit experience.
Studio Policies
Our policies are in place to honor our time, energy, and the experience of every guest who enters Haven. We appreciate your understanding and respect.
Booking, Payments & Deposits
A deposit is required at the time of booking and is collected through Vagaro. Deposits are applied toward your service total. All refunds and credits are subject to the Cancellation & Rescheduling Policy outlined below.
Cancellation & Rescheduling Policy
Part of the healing journey is being grace-filled with one another. We understand that life happens.
• 72+ hours’ notice: Cancellations are refunded to the original form of payment.
• 48 hours’ notice: Appointments may be rescheduled, and the deposit will be applied to the new appointment.
• 24 hours’ notice: Deposits are forfeited.
• No-shows:
First no-show will forfeit the full deposit.
Repeated no-shows without communication may result in booking restrictions and invoicing for missed services.
Thank you for honoring the time, energy, and care of our practitioners.
Late Arrival Policy
Please be mindful of your scheduled appointment time. If you are running late, call or text as soon as possible.
Sessions will still conclude at the originally scheduled time.Extensions may be offered at the practitioner’s discretion if time allows.This policy ensures fairness and respect for all clients, including those scheduled after you.
Children’s Services
We are happy to offer select services for children, including Reiki, children’s facials, and children’s massage, with the following guidelines:
Children under 12: A caregiver must remain in the treatment room for the duration of the session.
Ages 12–17: A caregiver must remain on-site during the appointment.Written consent from a parent or legal guardian is required prior to service.
Extra Guests in the Treatment Room
For comfort, safety, and energetic boundaries, only the guest receiving the service is permitted in the treatment room. Exceptions may be made for caregivers or anxiety-related support with prior notice.
Health Disclosure & Contraindications
Clients are responsible for disclosing all relevant health information, including but not limited to medical conditions, pregnancy, recent surgeries, injuries, or medications. Services may be modified or declined to ensure safety and well-being.
Scope of Practice
Services provided at Haven Wellness Spa are intended to support relaxation, balance, and overall well-being. They are not a substitute for medical care, and practitioners do not diagnose, treat, or prescribe for medical conditions.
Consent & Client Comfort
Your comfort is our priority. Consent is required for all services. Clients may request adjustments or discontinue a session at any time.
Right to Refuse Service
Haven Wellness Spa reserves the right to refuse or discontinue services to any client for safety concerns, inappropriate behavior, or boundary violations.
